Menna Tallah N.

Responded to inbound calls and handled customer inquiries related to mobile services

and billing.

Provided online customer support via chat and email for Vodafone’s e-commerce

platform.

Followed up on unresolved customer issuesand coordinated with technical

departments for solutions.

Delivered customer support for international clients through inbound calls ,E-mail and

chat.

• Resolved a wide range of inquiries related to account management, billing, and service

issues.

• Used CRM systems to document interactions, follow up on tickets, and escalate

unresolved cases.

• Maintained high levels of professionalism, call quality, and customer satisfaction.

• Delivered excellent service aligned with quality and performance standards

Sell mobile lines, internet services, and devices to walk-in customers.

• Achieve monthly sales targets regularly.

• Recommend suitable offers and plans based on customer needs

• Upsell accessories and value-added services to increase sales.

• Handle customer questions and complaints in a professional way.

• Follow up with customers after the sale to ensure satisfaction and loyalty.

• Support and guide new team members in their sales approach.

• Report daily sales and stock updates to the store manager.

Managing customer service operations for catering services across Cairo and Alexandria,

ensuring all client inquiries, orders, and special requests are handled efficiently.

• Leading and supervising the customer service team in both cities, monitoring

performance, and providing ongoing coaching to maintain high service standards.

• Coordinating daily with kitchen and operations teams to confirm menus, event details,

delivery schedules, and last-minute changes.

• Handling escalated client issues professionally to ensure smooth event execution and

maximum customer satisfaction.

• Preparing weekly and monthly performance reports, analyzing customer feedback, and

implementing process improvements.