Ziad H.

September 2019 – September 2024

Jerusalem IT LLC, Georgia

Within I worked in this job, I built and lead a team of highly skilled web professionals and content contributors in developing our company work in the local and global market, and Implement (WordPress CMS, SEO, SEM and SMM) solutions using a lots of specialist tools; Which reflected as success on the maximum level comfort of our customers and increasing the company's income.

November 2018 - September 2019

Bait Al-Maqdis Company, Kuwait

Within I worked in this job, I built and lead a team of highly skilled web professionals and content contributors in developing our company work in the local and global market, and Implement (WordPress CMS, SEO, SEM and SMM) solutions using a lots of specialist tools; Which reflected as success on the maximum level comfort of our customers and increasing the company's income.

March 2013 - November 2018

National Institute, Kuwait

While practicing this job, I worked on the following:

- Determine training needs... by analyzing training requirements for employees in the field of information technology and cooperating with various department departments to determine the required technical and technical skills.

- Developing training programs... by preparing appropriate training content and choosing or designing appropriate training methods, such as electronic courses, workshops, and in-person courses.

- Organizing training courses... through scheduling and organizing training events and workshops and managing registration details and participation in courses.

- Evaluating performance... by evaluating the impact of training programs on employee performance, collecting, and analyzing participants’ feedback to improve training programs.

- Follow up on technology... follow up on technological developments and update training programs based on modern technologies.

- Directing the team... by directly supervising the training team, directing, and motivating the employees assigned to provide training courses.

I also worked on preparing periodic reports on the results of training programs and evaluating their effectiveness, as well as ensuring compliance with institutional standards and policies, following up on trends in the field of training and development, and implementing the necessary improvements.

All of this work was reflected positively in enhancing the skills and competencies of employees in the field of information technology and ensuring the continuity of technical modernization within the institution, which increased the interest of trainees to participate in these distinguished training courses, which led to a significant increase in the institution’s income.

November 2007 – January 2012

Cairo Amman Bank, Jordan

As a Banking Systems Operator/Technical Support in the Banking Applications and Operations Department in IT Division.

The Main Tasks of this Position:

1. Carrying out the work cycle Procedures (Daily, Weekly, Monthly, Yearly) that consists from tow period (End, Start) for the many of banking systems.

2. Monitoring all of the Banking Applications and Error Reports - daily.

3. Taking Full Backup for all data and information from SAN servers and anther servers - orderly.

4. Print out all reports and distribute that over all departments in Bank - daily.

5. Run the Procedures of the Salaries, loans, VISA Cards, Western Union, Black List and Data Store.

September 2005 – October 2007

The Ministry of Education, Jordan

As a IT Technical Support Specialist I worked on:

- Receiving inquiries and problems, examining and analyzing these problems to determine the essence of the problem, then providing technical support, and then documenting all details related to the problems and solutions provided to provide periodic reports on the pattern of problems and suggestions to improve technical support.

- Installing and maintaining programs and applications on computers for users and students.

- Follow up on software performance and perform updates and maintenance when necessary.

- Use remote control tools to provide technical support to remote users.

- Updating technical support documentation and instructions for users.

- Providing proposals to improve technical support processes and increase its effectiveness.

My job as a IT technical support specialist played a vital role in ensuring the smooth operation of technologies and systems within educational facilities, and contributed to improving the experience of users, including students and others, and making the most of information technology.

August 2002 – September 2005

(Al Rowad Center and Al Majed Center) for Computer and Languages, Jordan

During my job as a computer teacher/trainer, I mentored and trained individuals on computing and IT concepts in technical training settings and in a business environment. I was also working on:

- Developing and developing educational curricula that include various topics in computer science.

- Giving lectures and explaining basic and advanced concepts in the field of computing.

- Conducting tests and evaluating students’ performance to measure their understanding of the materials.

- Follow up on technological developments and information technology and include them in educational content.

- Providing individual support to students who need additional assistance.

- Organizing practical educational events to enhance practical skills and practical application.

- Interacting with students and listening to their needs and suggestions.

- Enhancing communication skills, interacting with students and interacting with colleagues at work.

- Promoting the spirit of self-learning among students and encouraging them to continue developing their skills.

- Providing advice on choosing career paths in the field of information technology.

Faculty of Information Technology, Philadelphia University, Jordan – September 2004

Al-Balqaʼ Applied University, Jordan – September 2002