Waleed A.

Designation: Administrative Officer – IT Support

Period: April- 2015 till now

Designation: Safety Officer

Position: UAE, Abu Dhabi

Period: February- 2015 till March 2016, Abu Dhabi

Designation: IT, Help Desk Support – Network and Programmer

Period: 2008 till 2013, Khartoum, Sudan

Designation: IT Cooperating

Period: 2008 till 2010, Khartoum, Sudan

Designation: IT, Help Desk Support – Network and Programmer

Period: 2004 till 2007, Khartoum, Sudan

Designation: Teacher (C, C++, Pascal, Visual Basic, Delphi, IT, MS Office)

Period: 2002 till 2004, Khartoum, Sudan

Diploma of Information Technology

Six Semesters

Period: 2004 till 2007, Khartoum, Sudan

Diploma of Information System Management

Two Semesters of Six Semesters

Period: 2003 till 2005, Khartoum, Sudan

Installing, upgrading and migrating servers – GUI, Core and Nano Server

 Implementing, upgrade and migrate Servers and workloads from Windows Server 2008 and Windows Server 2012 to Windows Server 2016.

 Install, configure and management Windows Server features and roles

 Implement, configure and management Active Directly, DHCP, DNS, Web Server IIS, Group Policy, File & Storage Services, etc…

 Implement, configure and management Forest, Sites, Domain Control, Additional Domain Control, Child Domain, Read only Domain Control, Virtual Private Network VPN and Remote Control Services, etc…

 Configuring and Managing local storage disks and volumes

 Planning and configuring storage technologies and components

 Implementing Storage Spaces and Data Deduplication

 Installing and configuring Hyper-V and virtual machines

 Deploying and managing Windows Server and Hyper-V containers

 Installing and configuring containers

 Planning and implementing a high availability and disaster recovery solution

 Implementing and managing failover clustering

 Implementing failover clustering for Hyper-V virtual machines

 Implementing Network Load Balancing

 Creating and managing deployment images

 Managing, monitoring, and maintaining virtual machine installations

 Implementing WSUS and deploying updates

 Monitoring and troubleshooting Windows Server

 Deployment, Install, configure remote and management Windows and Applications on clients physical PC or over virtualization environments Duties and

Installing and configuring computer hardware, operating systems and applications.

 Monitoring and maintaining computer systems and networks.

 Talking with staff or clients through a series either of actions, face to face or over the telephone.

 Remote control and access client’s computers over network and resolve issue.

 Help desk support and set up systems, applications or resolve issues.

 Troubleshooting system and network problems, diagnosing, and solving hardware or Software faults.

 Replacing parts as required.

 Providing support, including procedural documentation and relevant reports.

 Following diagrams and written instructions to repair a fault or set up a system.

 Supporting the rollout of new applications.

 Setting up new users' accounts, profiles, and dealing with password issues.

 Responding within agreed time limits to call-outs.

 Working continuously on a task until completion (or referral to third parties, if appropriate).

 Prioritizing and managing many open cases at one time.

 Rapidly establishing a good working relationship with customers and other professionals etc.

 Software developers.

 Testing and evaluating new technology.

 Conducting electrical safety checks on computer equipment.

 Printer and Photocopier Machine maintenance:

 Attending IT Calls assigned by Service Desk agents’ on-time according to SLA agreed by UOS Management defined on our Service Desk system

 Fix printers and Photocopier problems Hardware, software

 Configure and management print Photocopier system

 Coordinate with venders to resolve the H\W warranty issues

 Coordinate with venders to get spear parts for no warranty cases

Development and Management sTafteesh System (Intelligent Inspection System), this System used by Road and Transport Authority in order to implement and manage transportation inspection and fines in United Arab Emirates of Dubai by vehicles

 Planning and Analysis New forms requirements

 Planning and Analysis New queries and reports requirements

 Add additional fields requirements into the existing forms

 Extract additional fields or information requirements with existing queries and reports

 Managing and Monitoring integrations between sTafteesh system and other related systems such as (E-Traffic – RMS (Revenue Management System))

 Daily checkup and fallows errors fines transfer to the related systems

 Troubleshooting errors transferred and resolve it

 Insure all data and information flows smoothly and all systems is stable

Full Command of Windows Server 2008, 2012 and Windows Server 2016

 Full Command of Microsoft Office Applications and Outlook Application

 Full Command of Electrical Classic Control and Programmable Logic Controller

 Full Command of programming Language and Webpages Designer

 Full Command of Printer and Photocopier Machines Follow up and Maintenance

 Excellent oral and written communication skills Arabic and English

 Good Knowledge regarding Management and Administrative responsibilities.

 Have served for administrative and client relations.

 Possess good communication abilities and convincing skills.

 Problem solving at different levels of departments Strong organizational and Time Management.

 Update my technical skills and have better understanding of latest Computer Software that will help in administrative management.

 Facilities control and Management.

 The use of spreadsheets and Processing Software.

 Very polite and helping nature, Good problem solving skills & Strong interpersonal

 Dynamic enthusiastic & creative individual.

 Able to Work under pressure & meet Deadlines.

 Self-confidence & friendly nature makes me to adjust easily with different people and situation.

N.S.I - Basic Training Course National Security Institute Abu Dhabi UAE

 P.S.B.D - Private Security Business Department from Ministry of Interior Abu Dhabi UAE

 ISPS Code (Port Facility Security from Abu Dhabi UAE)

Programmable Logic Controller (PLC)

 Shine Institute for Computer Training (Diploma of IT, Maintenance and Network)

 United for Computer Science and Language (Diploma of Accounts)

 Computer & Telecom Cite Co. Ltd (Diploma of word and Design)

ِ A lot of Computer Courses online