Aya O.

Plan, assign, track and coordinate resources in an effective and efficient manner.

Develop and manage a detailed project schedule and work plan.

Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.

Utilize industry best practices, techniques, and standards throughout project execution.

Monitor progress and make adjustments as needed.

Measure project performance to identify areas for improvement.

Install and configure computer hardware OS.

Managing and maintain front end and DB for regional applications.

Troubleshoot system and network problems, diagnosing and solving hardware or software faults.

Managing multiple cases at one time, provide support, including procedural documentation and

relevant reports.

Support end users problem and requests through Service now ( Ticketing part)

Maintain, monitor, tracking and monthly follow up for IT assets in IT asset management in Service now.

Making sure all IT assets tagged.

Raising PO for IT services ( maintenance and end of life devices and services).

Maintain and daily follow up for meeting room device ( IPT , video conference , audio conference and screens).

Maintain and monitor that printing service working smoothly.

Formatting - re imaging - preparation of hardware servers and virtual machines.

Monitoring daily backup.

Monitoring servers performance and life time cycle.

Managing monthly reports for servers logs and activity.

Managing monthly reports for end users service requests.

حصلت علي بكالريوس هندسه عام 2012 بتقدير عام جيد جدا

Cisco Certified Network Associate certified

Project Management Professional Certified

(Agile Certified Practitioner)