Nouraldin A.

Implemented and managed IP Addressing; configured TCP/IP addressing on a server.

Create user accounts in Active Directory Manage FortiGate Firewall

Work with windows server 2008, 2012 and 2019

Provided technical support for hardware/software configurations and applications

Supported more than 250 users at the branch office and remote users in different job sites

LAN support: added users; printers; removed users; controlling access right list Monitored server performance

Setting up user accounts, permissions, and passwords

Support and maintain MS Server/Desktops and MS Exchange

Escalate IT issues to the IT Manager where necessary

Document network problems and resolutions for future reference

Backup administration

Providing software application support under the supervision of the Senior Engineer.

Performing analyses on software application functionality and suggesting improvements.

Ensuring effective front-end and back-end functionality of applications.

Consulting with the software development team, internal users, and clients to improve application performance.

Managing code migration across environments to ensure continued and synchronized functionality.

Establishing the root causes of application errors, and escalating serious concerns to the Senior Engineer.

Keeping a record of configuration changes and scheduling application updates.

Documenting processes and monitoring application performance metrics.

Providing front-end support to clients and colleagues in other departments.

Provide technical assistance with computer hardware and software

Resolve issues for staff via phone, in person, or electronically

Log bugs and enhancement requests

Perform hardware and software installations, configurations, and updates as needed

Create and maintain tips and tricks solutions for online databases and web site

Provide introductory online & classroom training for company products

Resolve technical issues in a timely manner using available resources within the company

Arab American University

2018-2022

Bachelor’s degree