Nahla E.
التعليم
Bachelor of Agricultural Engineering
Agricultural Engineer specializing in Home Economics, Food Quality Division
Diploma in Islamic Sharia
Diploma in Islamic Sharia from Zad Academy, Saudi Arabia
Advanced Business Development
Advanced Business development diploma at eyouth
Frontend
Html5, Css3, Javascript, Reactjs, Bootstrap
Software Testing Essentials
workshop details:
-Introduction-Software Development Phases-Software Testing Phases-Bug Life Cycle-Testing Levels-Testing Types-Design Application Mind Map-Static Testing-Design Test Cases on Azure DevOps-Test Cases Execution-Logging Defects on Azure DevOps-Introduction to Database-QL Syntax-QL Statements-SQL Operators-SQL Functions-Exercises & Workshops-Live Project
نبذة
Quality Assurance and Technical Support professional with over 7 years of experience across digital platforms, customer service, and business development. I have strong expertise in platform monitoring, policy compliance, technical support, and quality assurance processes. I have hands-on experience in building CRM and call center systems, leading teams, and enhancing customer experience. I am skilled in manual software testing, Agile methodology, and tools such as Jira, Azure DevOps, SAP, and Selenium fundamentals. I excel at data analysis, reporting, and driving continuous improvement in fast-paced, remote environments.
الخبرات
Mofakera Notebooks Company
1. Support the customer through calls and chat, also solve the customer problem
2. Senior Customer care
Customer Care and Tracking advisor
2018- RushBrush & Hapilin Company
Quality Assurance Supervisor
2020-2022- Rush Brush & Hapilin company
1. Training
2. Monrating agent’s tasks
3. random audits
4. Quality reports (monthly- quarterly- yearly)
5. SAP strategy
6. coaching sessions
7. system creation
8. Business Development
Customer Service manager at Lazaro Scent
1. Sales Target
2. Quality System
3. Customer service system
4. Team leader tasks
5. Team management
6. Customer care system
7. Business development (system- team)
Quality and Technical support
Hsoub - mostaql
11-2023/11-2025
1- Monitored the platform’s operations and projects to ensure user compliance and prevent any violations.
2- Taking appropriate actions against user violations in accordance with the platform’s policies and documentation.
3- Handled technical support requests and ensured effective problem resolution for customers
4- Reviewing and monitoring projects, messages, and offers accessible to platform users to ensure quality and compliance.
5- Provide suggestions and tools to help improve the platform’s procedures and development.