Nawal A.

Proven ability to develop solutions tied to business growth, organizational development, and systems optimization. Skilled problem identifier and troubleshooter comfortable managing systems and projects.

Provided level 2 technical support by solving the issues and closing the tickets either remotely or on site..

Cut incident callback rate; used technical, analytical and communication skills to accurately identify user needs and provide effective solutions.

King Saud University,

Bachelor of Computer & Information Sciences (Computer Applications)- 2004