Mostafa S.

Job Title: Senior IT Specialist

Job description:

Provide first line support to company branch employees by responding to their IT Inquiries and minimize

devices breakdown time to zero in order to ensure business continuity.

-Setup internet connection and apply company policies on IT Devices as department policy.

- Ensure Internet landline and 4G are operating well to ensure business continuity with no delays - Provide

proper support for Switches & Routers to ensure smooth work for IT devices.

Security & Firewalls:

-Ensure accurate and right performance of Operating Systems (OS) & firewall programs to secure company

data.

Devices Support

-Creates new users on IT devices at the branch as per company policy.

-Install all needed programs on IT Devices at the branch to ensure smooth working operations.

-Provide needed support for Printers, PCs, and Handhelds and Tablet devices to ensure smooth workflow. -

Replace the Ink Cartridge with different printers & ensure its working effectively. Backups

-Perform regular backup for all data related to users on all branch PCs and monitor backup jobs and ensure

backups are completed successfully.

Help Desk

-Review and ensure all IT issues and tickets are closed on IT System as per agreed SLAs

-Respond to branch employee’s IT issues and try solving it in order to ensure customer satisfaction.

-Review and delete users’ accounts for resigned/stopped employees at his branch as per company security

policy.

-Communicate with IT Team regarding employee’s needs to create users or emails and new devices to

ensure smooth workflow.

Other Tasks.

-Prepare needed reports regarding printers’ utilization to be submitted to Regional Information Systems

Supervisor

Job Title: IT Specialist

Job Purpose:

- Provide first line support to company branch employees by responding to their IT Inquiries and minimize

devices breakdown time to zero in order to ensure business continuity.

Accountabilities ERP Systems

- Train branch employee on company ERPs and act as 1st line of support for any problems to ensure business

continuity.

- Train branch employees on company application to ensure smooth work operations.

Communications:

- Setup internet connection and apply company polices on IT Devices as department policy. - Ensure Internet

landline and 4G are operating well to ensure business continuity with no delays - Provide proper support

for Switches & Routers to ensure smooth work for IT devices.

Security & Firewalls:

- Troubleshoot firewall and updates its policies to ensure its continuity and secure company data.

- Ensure accurate and right performance of Operating Systems (OS) & firewall programs to secure company

data.

Devices Support

- Creates new users on IT devices at the branch as per company policy.

- Install all needed programs on IT Devices at the branch to ensure smooth work operations.

- Provide needed support for Printers, PCs, and Handhelds and Tablet devices to ensure smooth work flow. -

Replace Ink Cartridge for different printers & ensure its working effectively. Backups

- Perform regular backup for all data related to users on all branch PCs and monitor backup jobs and ensure

backups are completed successfully.

Help Desk

- Review and ensure all IT issues and tickets are closed on IT System as per agreed SLAs

- Respond to branch employee’s IT issues and try solve it in order to ensure customer satisfaction.

- Review and delete users’ accounts for resigned/stopped employees at his branch as per company security

policy.

- Communicate with IT Team regarding employee’s needs to create users or emails and new devices to

ensure smooth work flow.

Other Tasks.

- Prepare needed reports regarding printers’ utilization to be submitted to Regional Information Systems

Supervisor

Job Title: IT Specialist

Job description

1- Help desk for Windows XP PRO, Windows 7, Windows 8, Windows 10, office,

2- Manage VoIP servers (issabel Elastix),

3- Manage pfsense server

4- Manage file server (freenas)

5- Installation and setup of Access Point

6- Managing and administering the Finger Print machines

Job Title: IT Technical Support

Job description

Support to company "outsourcing"

Hedeya Store: (12 branches). Vigor studio: company. ElNada Hospital ", 6th of October,

Giza"

1- support ERP system "retail pro 9"

2- Support to domain "server 2012 , 2016"

3- Install and configure windows server or windows client.-

4- Create, change and delete user accounts support pc and laptop and network

5- Installation and setup of Access Point

6- Troubleshooting hardware and software (PCs and Servers) problems 7- Manage Sophos XG

Job Title: IT help desk

Job description

1- Help desk for Windows XP PRO, Windows 7, Windows 8, Windows 10, office

2- Troubleshooting hardware and software (PCs and Servers) problems, 3- Backup policy using

windows tool.

4- Install and deploy antivirus and ant spam

5- Install and set up surveillance cameras 7- Installation and setup of

Access Point