مصطفى ع.
PROFESSIONAL SUMMARY
A highly accomplished logistics and operations professional with over six years of experience in leading cross-functional teams to optimize efficiency, reduce costs, and enhance customer satisfaction. Demonstrates a proven ability to develop and manage strategic partnerships, negotiate contracts, and ensure SLA compliance with third-party logistics (3PL) partners. Expertise in leveraging analytical insights to identify process improvements and drive strategic initiatives in dynamic environments, with a strong commitment to fostering collaborative success and achieving operational excellence.
PROFESSIONAL EXPERIENCE
Workforce Management Specialist
Jahez International Company Kuwait | March 2023 – September 2025
(Previously: Logistics Operations Specialist, May 2024 - March 2025; Operations Team Lead, Oct 2023 - Apr 2024; Operational Controller, Mar 2023 - Oct 2023)
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Oversee daily delivery operations, implementing strategies to improve delivery speed and operational efficiency.
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Collaborate with 3PL partners, negotiate contracts, and ensure SLA compliance.
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Analyze historical data and business trends to forecast workload demands and staffing needs, ensuring service-level agreements (SLAs) are met.
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Work closely with Operations, HR, and Training departments to coordinate onboarding, training, and employee movement.
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Identify and implement workforce strategies to optimize resource utilization and reduce inefficiencies.
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Utilize data analytics to optimize routing, reducing delivery times and costs.
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Track key performance indicators (KPIs) for delivery, driver performance, and customer satisfaction.
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Address and resolve customer complaints related to delivery services.
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Monitor real-time performance and staffing levels, making intraday adjustments to optimize coverage.
Area Delivery Supervisor
Pharmazone Pharmacy Company Kuwait | 03/2021 - 02/2023
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Managed and coordinated area-specific delivery operations, with responsibilities including supervision and training of staff.
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Conducted comprehensive analyses of logistics procedures to optimize operations and improve cost-efficiency.
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Scheduled delivery personnel monitored their performance and conducted formal performance evaluations.
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Collaborated with dispatchers and other teams to ensure seamless operational processes.
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Implemented and enforced safety protocols, ensuring full compliance with all guidelines.
Rider Supervisor
Outsource for Delivery Co. Authorized for Talabat Co. Kuwait | 09/2019 - 02/2021
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Supervised delivery riders to ensure timely deliveries.
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Made operational adjustments to address delivery inefficiencies.
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Maintained communication with riders and coordinated with dispatchers for smooth operations.
Customer Service Representative
Regency Co. for Mobile Communications (Ooredoo) Kuwait | 04/2017 - 08/2018
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Provided outstanding customer service by addressing inquiries and resolving complaints, ensuring high levels of customer satisfaction.
Customer Service and Consultation Disk
Al Babtain Group Co. for SAMSUNG Mobile Phones Kuwait | 01/2014 - 04/2015
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Handled customer service, addressed inquiries, and troubleshot Samsung smartphones.
Software Phone Programmer and System Trainer
Prince Phone Co. for Mobile Communications Authorized for Zain Kuwait | 09/2011 - 01/2014
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Delivered exceptional customer support by resolving technical issues and collaborating effectively with internal teams.
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Handled account setups, modifications, and cancellations efficiently.
EDUCATION
High School
Mansoura - Egypt, 2000
"UNDERGRADUATION FROM THE FACULTY OF COMMERCE "