Mohamed R.
نبذة
Motivated and results-driven professional with over 3 years of experience in Customer
Service, Data Entry, CRM, and
Order Management Systems. Skilled in handling customer inquiries, organizing data, and
working with tools like Odoo,
SAP, and Salesforce to support business growth and customer satisfaction. Seeking to
leverage communication skills,
problem-solving abilities, and system expertise to add value to a dynamic team.
الخبرات
Customer Service & Order Management Specialist Kokh El Marah for Children Toys | May 2025 -
Manage customer orders and coordinate with internal teams using Odoo Order
Management System. - Maintain accurate customer records and track sales activities through CRM tools. - Resolve client inquiries efficiently, ensuring a positive customer experience. - Assist in organizing data and generating reports to support decision-making
Customer Service Representative Shahid Platform
Provided technical support and addressed customer inquiries via phone and email. - Resolved streaming and account-related issues to improve user experience. - Achieved high customer satisfaction by delivering prompt and effective service.
Data Entry & Customer Relations Specialist Score One Financing
- Contacted existing clients to encourage repeat loans, improving collection rates by 20%. - Followed up with new customers who downloaded the app but hadn’t applied yet. - Accurately entered and updated client data, reducing errors by 15%.
التعليم
Faculty of Commerce, Madina Academy University
Faculty of Commerce, Madina Academy University
Major: Accounting | Graduation: 2024
AI Tools Course with Omar El Monier | Amentro Platform | Certified | 2023