Mohamed A.
نبذة
I am a customer service support technician with fluency in Arabic and the Saudi dialect, gained through my extended residency in the Kingdom. I possess a persuasive and tactful communication style when handling complaints, coupled with a strong technical background that enables me to quickly and efficiently understand and resolve issues across social media platforms, particularly WhatsApp.
الخبرات
Customer Relations & Chat Support Agent
Achievements:
Demonstrated superior persuasion skills in handling difficult customers, successfully de-escalating conflicts through professional and empathetic dialogue.
Optimized the response workflow on WhatsApp to handle multiple simultaneous chats without compromising the quality or accuracy of the information provided.
Maintained detailed logs of customer interactions and common issues to help create a "Frequently Asked Questions" (FAQ) database for the support team.
Customer Support Specialist
Achievements :
Delivered high-quality technical support to clients in Saudi Arabia, utilizing a native-level Saudi dialect to ensure clear and culturally resonant communication.
Managed high-volume customer inquiries via WhatsApp, maintaining an exceptional "Fast Response" rate and ensuring all issues were addressed within minutes.
Resolved complex customer complaints by employing a polite, persuasive, and professional tone, significantly increasing overall customer satisfaction scores.
التعليم
MTI University
Bachelor’s in Computer Science