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Install and configure computer hardware operating

systems and applications

 Monitor and maintain computer systems and

networks

 Troubleshoot system and network problems,

diagnosing and solving hardware or software faults.

 Replace parts as required

 Troubleshooting & maintaining CCTV issues

(Infrastructure, Software, Hardware)

 Troubleshooting & maintaining VOIP issues

(Infrastructure, Software, Hardware)

 Troubleshooting & maintaining telecommunication

(digital lines) issues (Infrastructure, Software,

Hardware)

 Troubleshooting & maintaining fibre connections

issues (Infrastructure, Software, Hardware)

 Troubleshooting & maintaining fire system boards

connections issues (Infrastructure, Software,

Hardware)

 Troubleshooting & maintaining sound system

connections issues (Infrastructure, Software,

Hardware)

 Ensure the stability of connectivity between all

buildings in each running systems.

Install and configure computer hardware operating

systems and applications

 Monitor and maintain computer systems and

networks

 Talk staff through a series of actions, to help set up

systems or resolve issues

 Troubleshoot system and network problems,

diagnosing and solving hardware or software faults

 Replace parts as required

 Provide support, including procedural documentation

and relevant reports

 Follow diagrams and written instructions to repair a

faults or set up a system

 Support the roll-out of new applications

 Set up new users' accounts and profiles and resolve

password issues

 Prioritize and manage numerous open cases at one

time

 Establish a good working relationship with staff

 Test and evaluate new technology

 Conduct electrical safety checks on computer

equipment

IT Helpdesk Management

 Provide efficient user support regarding installation

of laptops, printers, network, telephone, fax, etc.

 Co-ordinate with end-users to resolve any IT issues

in a timely manner

 Follow up on incidents until closure and ensure all

incidents are resolved effectively

Hardware and Software Support

Install and configure new computer resources

including hardware, software and applications

 Possess the ability to diagnose system hardware,

software or operating system problems and

recommend corrective action

 Perform regular checks to ensure that the hardware

and software are fully functional to ensure a smooth

delivery of operations

 Carry out preventive maintenance for all devices

under the Annual Maintenance Contract (AMC)

IT Security and Network Support

 Install and monitor IT security systems and tools to

maintain and ensure high level security across all

the IT systems

 Assist in the implementation of the IT security

procedures and guidelines to ensure the protection

and confidentiality of all company data

 Troubleshoot network related issues and report it to

management and end-users in a timely manner to

avoid disruptions

IT Assets

 Oversee IT asset inventory management including

purchases, disposals and transfers in coordination

with the Head Office

Planning, Policies and Procedures

 Ensure the business cycle reports are accurate and

the filing is done according to the standard

procedures

 Aid in the development and review of an action plan

according to the strategic priorities of the store and

oversee its implementation

 Ensure the implementation of all policies and

procedures in line with the strategy on store level

and recommend areas for improvement when

needed

 Anticipate future risks and implement plans to

ensure the business operations remains risk-averse

 Implement the security and safety procedures to

ensure the protection and confidentiality of company

data

Audit and Reporting

 Ensure daily indicator reports are communicated to

the concerned section

 Oversee the development and maintenance of

monthly reports of key business indicators and

propose corrective measures

Conduct periodic audits of the warehouse/selling

area and develop related action plans if required

 Audit the business in term of waste management,

internal sales and returned items

 Ensure pricing and labelling of items within the store

are correct and product arrangements follow the set

planogram

 Ensure staff and merchandisers are adhering to

company policies in terms of behaviour and uniforms

Ordering and Supplier Management

 Manage the overall store ordering process and

ensure synergies between the different functions

 Plan the orders made by the commercial

departments

 Supervise and ensure LPOs are done correctly,

transmitted to suppliers and received on time

 Monitor and take necessary action on the main

indicators (Zero Stock, Leaflet Out of Stock)

 Ensure that the suppliers adhere to the service level

agreement

 Maintain professional, impartial and efficient

relationships with suppliers and internal managers

IT Helpdesk Management

 Ensure efficient user support regarding installation

of laptops, printers, network, telephone, fax and

other related hardware

 Co-ordinate with end-users and get to support and

resolve any IT issues in a timely manner

 Ensure appropriate follow up on incidents until

closure to ensure all incidents are resolved

effectively

Hardware and Software Support

 Oversee the Installation and configuration of new

computer resources including hardware, software

and applications

 Oversee regular checks to ensure the hardware and

software are fully functional

 Ensure preventive maintenance is done for all

devices under the Annual Maintenance Contract

(AMC)

IT Security and Network Support

 Ensure the correct installation and monitoring of IT

security systems and tools to maintain and ensure

high level security across all IT systems

 Ensure implementation of the IT security procedures

and guidelines to ensure the protection and

confidentiality of all company data

IT Assets

 Maintain overall IT asset inventory management

including purchases, disposals and transfers in

coordination with the Head Office

IT Vendors and Contracts

 Coordinate with vendors and suppliers to ensure

that relevant tasks are carried out in line the service

level agreement of all IT maintenance contracts

Bachelor's degree in Computer Science