Marwan M.

• Oversaw 6 departments simultaneously (Content, Design, Editorial, social media, Account Management, HR)

ensuring clear task ownership and on-time delivery.

• Translated CEO's strategic goals into actionable tasks, delegated across teams via Click Up, and tracked

progress to completion.

• Served as the direct link between clients and internal teams — gathering briefs and ensuring deliverables

matched expectations.

• Managed full employee lifecycle: resume screening, interviews, onboarding, and offboarding.

• Organize all company files and documentation using Excel and Google Workspace for fast, reliable access.

• Coordinated client and instructor scheduling via ERB system, ensuring optimal matching and zero

scheduling conflicts.

• Managed invoicing and payroll for clients and teachers using Zoho People and Zoho Disk.

• Maintained accurate CRM records in Zoho CRM, tracking all client and instructor data.

• Monitored course delivery end-to-end — from assignment to completion and system closure.

• Built and managed the company's entire internal operations system using ClickUp, including task automation

that reduced manual follow-ups by 40%.

• Owned the full recruitment cycle: job posting, candidate screening, interviewing, and onboarding across

multiple departments.

• Supervised design and video editing teams — assigning tasks, tracking deadlines, and reviewing

deliverables before client submission.

• Managed social media publishing calendar and leveraged AI tools to generate creative content that improved

audience engagement.

• Handle high-volume inbound calls from international clients, resolving hotel booking issues, cancellations,

and refund requests efficiently.

• Coordinate cross-functionally with internal management to ensure swift payment and refund resolution.

• Maintain consistent CSAT by applying an empathetic, solution-first communication approach in every

interaction.

Graduated with Excellent Honors