Mahmoud E.
نبذة
A highly skilled customer service professional, known for prompt and professional communication, efficient problem-solving, and delivering quick and effective support. If you're seeking excellence — I’m your ideal choice."
"Proficient in Microsoft Excel and Google Sheets, with strong skills in data organization, analysis, and spreadsheet automation to support business operations and decision-making."
الخبرات
Customer Service Representative
Telecommunications Company
2 Years
Handled customer inquiries and complaints efficiently
Provided accurate information about services and plans
Maintained high customer satisfaction and service quality
Sales Executive
Real Estate Company
3 Years
Promoted and sold residential and commercial properties
Built strong relationships with clients and closed deals
Achieved sales targets and contributed to business growth
Skills
From my experience:
• Experienced in using Customer Relationship Management (CRM) systems to organize customer data, track conversations, and manage requests efficiently.
• Ability to monitor and analyze Key Performance Indicators (KPIs) related to customer support to improve service quality and customer satisfaction.
• Background in data analysis, with knowledge in Google Data Analytics, which helps in understanding customer behavior and making data-driven decisions to enhance the support experience.
• Skilled in handling customer complaints professionally and resolving issues in a calm and effective manner that maintains the company’s reputation.
• Fast response time and strong ability to organize WhatsApp conversations while managing a large number of customer interactions efficiently.
التعليم
Education
Bachelor of Commerce
Major: Financial Management
Graduate