Khaled E.

Manage the system and applications for customer services.

Monitor and oversee services provided to customers.

Administer the water meter management system and train customers on usage.

Oversee charging operations, meter payments, and maintenance coordination.

Handle petty cash, purchases, and material procurement for maintenance and operations.

Reconcile payments with the finance department and deposit them in the bank.

Manage invoices and payments with the finance department.

Conduct quality control for customer-facing areas and document maintenance activities.

Supervise maintenance, cleaning, pest control, and external service providers.

Prepare monthly reports on swimming pool operations and elevator issues.

Develop staff schedules for each center monthly.

Provide 24/7 customer support and train technicians on work order management

Worked with customers and employees to identify computer problems and advise on solutions.

Handled customer inquiries related to technical issues.

Logged and maintained records of customer and employee queries.

Analyzed call logs to identify common trends and underlying problems.

Updated self-help documents to enable customers and employees to resolve issues independently.

Collaborated with field engineers to assist with complex technical problems

Served as the first point of contact for customers seeking technical assistance via phone or email.

Performed remote troubleshooting using diagnostic techniques.

Determined the best solutions based on customer issues and details provided.

Responded to queries in person or over the phone.

Trained users on computer functionalities.

Maintained daily performance of computer systems.

Ran diagnostic programs to resolve technical problems.

Culture and Science Institutes, October 6 City - Egypt

Graduation Project: E-learning web application

Project Degree: Excellent