كمال ع.

نبذة

I studied at the Faculty of Al-Alsun, Department of Administrative and Information Systems, and

obtained a job in a call center at Union Courier Company. I completed my call center work at Strella

Coffee and took courses in graphic design (UI/UX), front-end and back-end user interfaces through

Raya Company, YouTube, and other curricula.

i initially worked in a call center for 3 months, where I communicated with customers, introduced

myself and the company, and explained the services we provide. We handed the customer their bank

account card, asked them to clarify the correspondence, and set a convenient time for pickup. I then

moved to the reception department. I received calls from customers about the arrival of bank cards,

determined the best pickup times with customers, and found satisfactory solutions within the

workflow. I ended up being appointed as the Deputy Team Leader, where I monitored employees'

knowledge of workflow, cross-referenced appointments with customer addresses, followed up on

inquiries and accounts via Facebook, reviewed employee vacations, and tracked their adherence to

work schedules.

A coffee beverage brand. I received customer inquiries and complaints, and usually received orders

through the Talabat or Menuz app. I tracked customer orders from the beginning of their preparation

at the branch until they were completed. I also monitored order productivity daily and monthly,

around the clock, across all branches, and of course, daily with the accountants.