دينا خ.

Quality Specialist

SODIC Company – Cairo, Egypt /November – Present

 Monitored and evaluated customer interactions to ensure compliance with quality

standards.

 Provided actionable feedback to agents to enhance performance and customer

satisfaction.

 Analyzed data and trends to identify areas of improvement in customer service processes.

 Prepared detailed reports and presentations for management, showcasing quality insights.

 Contributed to developing training materials based on quality findings to improve team

skills.

Call Center Agent

SODIC Company – Cairo, Egypt /December 2023 – Present

 Handled inbound and outbound calls professionally, resolving client inquiries efficiently.

 Delivered accurate information about company products, services, and policies.

 Maintained detailed documentation of client interactions to ensure follow-up and

continuity.

 Consistently achieved high client satisfaction scores and exceeded performance metrics.

 Honed communication, problem-solving, and CRM proficiency in a fast-paced

environment.

Technical Support Representative

We Company – Cairo, Egypt /July 2023 – December 2023

 Delivered technical support and troubleshooting for customer issues via phone.

 Enhanced customer experience through effective problem resolution and communication.

 Developed foundational knowledge in network fundamentals and technical

troubleshooting.

 Managed multiple tasks efficiently, ensuring customer inquiries were resolved promptl

Bachelor of Archaeology

Cairo University – June 2023

Data Analyst

Digital Egypt Pioneers Initiative - DEPI · InternshipDigital Egypt Pioneers Initiative - DEPI · Internship

Oct 2024 - Present · 5 mos