Amira M.

Executive Virtual Assistant & Customer Support Specialist (AR /EN/FR)

🎯 Helping online businesses run smoother — from eCommerce stores to travel brands & SaaS startups.

Hi, I’m Amira — a proactive, detail-oriented Virtual Assistant & Customer Support Specialist with 5+ years of experience helping founders and teams:

✅ Stay organized

✅ Support customers in 3 languages

✅ Scale operations without stress

Whether you're managing a growing online store, scaling a SaaS platform, or juggling bookings in the travel industry, I’m here to help you reclaim time and delight your customers.

💡 Core Services I Provide

📌 Executive Virtual Assistance

• Inbox & Calendar Management

• Document & Report Creation

• Project Coordination (ClickUp, Trello, Notion)

• Workflow Automation (Zapier)

• Travel Planning & Booking

💬 Customer Support (AR / EN / FR)

• Email, Chat & Ticket Handling (Zendesk, Intercom, Richpanel)

• Knowledge Base Updates & SOPs

• Shopify / PayPal / Stripe Support

• CRM Admin & Inbox Optimization

📱 Social Media & Admin

• Canva Designs & Content Scheduling

• Community Management

• Online Research & Lead Generation

🧩 Industries I Specialize In

🛍️ E-Commerce

I support Shopify & WooCommerce sellers with:

• Order processing, refunds, and inbox triage

• Product listings and customer communication

• Reviews, return management & PayPal dispute resolution

🧑‍💻 SaaS & Tech Startups

I help SaaS founders optimize support & operations:

• Tier 1 tech support (Intercom, Crisp, Richpanel)

• Onboarding documentation & user FAQs

• Calendar, inbox & CRM management (HubSpot, ClickUp)

✈️ Travel & Hospitality

I support Airbnb hosts and tour companies with:

• Guest messaging (Airbnb, Booking.com)

• Calendar sync, check-in docs & refunds

• Vendor coordination & itinerary updates

💬 What Clients Say About Me

⭐ “Amira is highly professional—she handles tasks before I even ask!”

⭐ “Her communication skills and attention to detail are unmatched.”

⭐ “She reduced our inbox workload by over 50% — in 3 languages!”

🧠 Languages I Work In:

🇪🇬 Arabic — Native | 🇬🇧 English — Fluent | 🇫🇷 French — Fluent

🛠️ Tools I Use Often:

Shopify • Intercom • Gorgias • Zapier • ClickUp • Notion • Canva • Trello • Stripe • Airbnb

Let’s work together to elevate your business operations and customer experience — wherever you are in the world.

📩 Send me a message — I’m ready to jump in!