أمان أ.

- Coordinated complex logistics operations, managing inventory tracking and supply chain documentation for multiple departments with precision and efficiency.

- Optimized administrative processes by implementing streamlined filing systems and developing digital tracking mechanisms that reduced document retrieval time by 40%.

- Supported senior management by preparing comprehensive reports, and handling confidential communication for executive-level logistics planning.

- Gained international professional experience by completing a paid technical internship in engineering at a foreign company, developing cross-cultural workplace skills and technical competencies.

- Expanded global network by connecting with international peers and professionals in the host country, fostering potential future collaborative opportunities and professional relationships.

- Enhanced language proficiency and intercultural communication skills through daily workplace interactions and immersion in a foreign professional and cultural environment.

- Developed and redesigned FTTH layouts for both new and existing infrastructures, including routing adjustments.

- Presented the value of GIS systems and contributed to GIS-OSP software migration planning.

- Acquired knowledge of IP-based transmission protocols and their application.

- Participated in 5G Aspire training and dashboard utilization for performance insights.

- Gained understanding of cloud-based networks, containerization, and Carrier Grade NAT.

- Maintained an average of 96% customer satisfaction rating over the past 5-months by resolving complex delivery issues efficiently.

- Reduced average resolution time for delivery problems by 15% through efficient communication and problem-solving strategies.

- Managed and de-escalated complex customer complaints, turning negative experiences into positive outcomes and retaining customer loyalty

Grade: 88.9%

Grade: 96.9%