Mohamed A.

About Myself

I am a dedicated professional with a background in coordination, sales, and customer retention. My experience includes my current role as a Coordination Manager at Paradoxa AI, where I handle client relationships, manage records, and track data. I also have a strong history in sales and retention from my time at Concentrix, where I developed strategies to retain customers, identified upsell opportunities, and coached new agents.

With a focus on continuous growth, I have completed courses in Artificial Intelligence, Advanced Excel, and Web Development. I am a communicative and resourceful leader with proficiency in English and Arabic.

Experiences

I Energy Gym ™| Salesman

• Lead Generation

• Facility Tours

• Membership Options

Concentrix ©| Retention Coach

• Coaching and mentoring new representatives

• Tracking key metrics & Monitoring churn rates

• Delivering EOD, EOW & EOM reports to the operation manager

Concentrix ©| Sales Advisor

• Retention Strategies by retaining customers using different strategies

• Identifying Upsell Opportunities by gathering information and proactively offering for sales

• Closing New Sales using SiriusXM different promotions

• Supporting and administrating new agents by giving sales, quality, tips and coaching sessions

Paradoxa AI ©| Coordination Manager

•Client Management: Build and maintain strong client relationships, handle inquiries, and resolve issues.

•Administrative Tasks: Manage client records, generate reports, and schedule meetings.

•Tracking: Responsible for assisting content creators and keeping record of all the data company related

Education

FMI

Financial Markets and Institutions

Links

Linkedin

Sales Advisor|SiriusXM