Alaa S.

• Leading and managing the customer care team: This involves setting

performance goals and metrics, providing coaching and feedback.

• Developing customer care strategies and policies: This includes identifying

areas for improvement, setting customer service standards.

• Monitoring customer satisfaction: ensure that the customer care team is

meeting customer needs. This involves analyzing customer feedback, tracking

customer metrics.

• Managing budgets and resources: This includes developing and managing

budgets, allocating resources, and making strategic decisions to optimize

operations.

• Successfully managed multiple consulting projects, achieving all project

objectives on time, and ensuring high client satisfaction.

• Implemented effective project planning and organization strategies tailored

to consulting services, optimizing resource utilization and cost efficiency.

• Demonstrated strong leadership skills in leading diverse consulting teams,

fostering collaboration, and delivering exceptional project outcomes.

• Proficiently handled contract management and negotiations in the consulting

context, securing favorable terms with clients and partners to enhance

project success.

• Maintained a consistent record of delivering high-quality consulting

solutions, exceeding client expectations, and cultivating enduring

relationships with satisfied clients

MASTER DEGREE IN CIVIL ENGINEERING INFRASTRUCTURE

MASTER DEGREE IN CIVIL ENGINEERING INFRASTRUCTURE