Adham B.

Summarize books and make content

Bayt El-Hekma for Cultural Investments, Cairo, Egypt

 Setup and management of UAE & Egypt Noon account, products (books details) uploads, tracking reports, and order processing.

 Moderation of the Facebook page.

 Oversaw library operations and course organization and handling all office and administrative tasks.

 Resume screenings and phone interviews for potential candidates

 Respond to customer inquiries and resolve issues via live chat.

 Handled customer complaints and ensured follow-up for resolution

 Managed email, chat, and outbound calls.

 Addressed customer queries and issues, escalating as necessary

 Conducted client visits and closed deals.

 Managed and updated company databases.

 Provided account management services, including troubleshooting and handling feedback/complaints.

 Coordinated between customers and technical teams

 Manage all office and administrative tasks, including calls, emails, documents, archiving, Schedule appointments and meetings…..

 Prepare administrative, Finance and training programs reports.

 Schedule appointments and meetings.

 Support various departments (public relations, marketing, and accounting).

 Screened and Summarized trainer expertise and conducted phone and face-to-face interviews.

Achievements:

 The number of customers has increased 30% Almost as follows:

- KSA 10% | Sudan 5% | UAE 5% | Kuwait 5% | Other 5%.

 Handled incoming customer calls, resolving inquiries and issues.

 Managed customer complaints and ensured follow-up for resolution.

 Additional roles: Provide training and support to new team members, acting as a delegate for the team leader.

Achievements:

 My team achieved between second and fourth position five times in a row (In addition to many separated times).

Bachelors: Restoration and Conservation of monuments Department, 2015

UDACITY, Sep 2021

AINFCT April 2018

Edraak, , Nov 2016