عبد الرحمن ا.

• Analyzed operational performance across multiple departments to identify executional gaps vs. structural inefficiencies, and translated findings into actionable improvement plans.

• Redesigned customer and driver communication workflows based on data analysis, resulting in reduced response time, lower operational costs, and improved driver and customer satisfaction.

• Led performance analysis of pricing models, incentive structures, and reward schemes, assessing both financial impact and behavioral response to support management decisions.

• Built and maintained KPI-based reports and conducted financial impact studies to evaluate incentive effectiveness and cost efficiency.

• Utilized Excel, SQL Server, and Power BI to consolidate operational data, analyze trends, identify peak demand periods, and uncover behavioral patterns.

• Assessed the impact of external factors (weather, social conditions, operational decisions) on demand and supply performance, providing insights directly to senior management.

• Analyzed driver and customer behavior (recurrence, activity patterns, anomalies), including detection of irregular or fraudulent trip activity.

• Worked closely with senior leadership to translate data insights into executable decisions in a complex, cross-functional operating environment.

• Coordinated cross-functionally with Engineering, Customer Support, Driver Support, Data, Marketing, Finance, and Administration to align priorities and unblock dependencies.

• Transitioned into full project management responsibilities within days of joining, handling ERP implementation via Odoo.

• Managed communications with vendors and Odoo HQ, resolving contractual and operational disputes.

• Oversaw system administration for ERP, collaborating with freelance developers for customizations.

• Supervised operations for beIN Sport installations during the FIFA World Cup 2022, optimizing technician routes, inventory, and fuel costs.

• Coordinated daily technician tasks, monitored stock levels, and ensured high-quality customer service delivery.

• Launched and managed social media channels (Facebook, Instagram) and supported website/email setup.

• Supervised a small creative team (design & content) to deliver marketing campaigns and promotions.

• Coordinated contests with nationwide distributors, including logistics and customer engagement.

• Managed recruitment processes (job postings, CV screening, interviews) and assisted with executive secretarial tasks, contracts, and archiving.

• Conducted software testing, bug detection, and reporting.

• Collaborated with clients to ensure systems met requirements and quality standards.

• Delivered actionable reports to improve system reliability and client satisfaction.

Bachelor's degree in Computer Science, Software Engineering