عبد الرحمن ا.

Leadership and Management:

Oversaw the operations of several departments, with a focus on implementing strategic projects and improving overall efficiency:

• Improved the customer service process, managing an average of over 40 regular and more than 10 urgent customer support requests each day.

• Refined the methods for managing logistics and distributing resources, leading to the ability to process in excess of 1,500 orders on a daily basis.

• Championed the advancement of innovative ideas and fostered technical development.

• Utilized data analysis to provide critical information for decision-making, which resulted in improvements in the experience for over 23,000 customers and more than 2,500 drivers.

Key Contributions:

• Conducted rigorous software testing, completing an average of 50 tests on a daily basis, thereby maintaining high software quality.

• Orchestrated product development initiatives to synchronize with both market trends and overarching business objectives. Successfully incorporated more than 20 new features designed to directly address and satisfy end-user requirements.

• Leveraged data analytics to inform strategic decision-making, which, in turn, led to a significant boost in customer engagement: ultimately resulting in over 23,000 frequent customers. Simultaneously, streamlined driver support (achieving optimal performance through motivation with over 2,500 drivers.) to ensure an efficient operation.

• Performed daily competitive price analysis to monitor and respond promptly to fluctuations in market pricing, assessing such shifts, and accounting for up to 5 or more price changes each month.

• I started by pinpointing the project's goals and collecting all the necessary details needed to succeed.

• I then crafted comprehensive project plans, breaking down the work into phases and setting dates for crucial checkpoints.

• Throughout the project, I managed its execution to make certain that it stayed on the planned course.

• Constant progress checks and reporting allowed me to stay ahead, providing up-to-date information.

• I also stayed in contact with clients, cultivating good working relationships and making sure their needs were addressed.

• Oversaw the lifecycle of orders, support requests, and customer grievances, utilizing the beIN Sport's SBS platform as the central hub.

• Delegated tasks to the technical team on a daily basis, and maintained close watch over the execution and development of these assigned responsibilities.

• Kept a watchful eye on both the warehouse and technician-held inventories, reconciling the figures with the finished work to ensure comprehensive accuracy.

• Recorded and maintained records of the technicians’ vehicle mileage readings on a daily basis.

• Filed all pertinent documents and data relating to completed assignments, including any job notes or other critical information, and archived these within the SBS system for future reference.

• Orchestrated the owner's agenda, ensuring action items were addressed and meetings scheduled efficiently.

• Administered the upkeep and general requirements of the office environment.

• Provisioned and maintained essential technology, including laptops, displays, telephones, and internet connectivity for both staff and guests.

• Directed all stages of employee recruitment, from job advertisements and initial application review through interviewing and candidate assessment.

• Distributed responsibilities to team members, monitored progress, and confirmed adherence to deadlines.

• Administered corporate servers, email infrastructure, and mobile communication networks.

• Systematically organized and preserved all documentation pertaining to recruitment efforts.

• I was responsible for creating and then putting into action thorough testing strategies.

• My job included pinpointing situations that would test the software's quality.

• I carefully examined the software, documented all the bugs I found, and then informed the developers about them.

• I made sure that the finished versions of the software fulfilled all the necessary specifications.

• Part of my role was to discover where the software could be made even better.

Bachelor's degree in Computer Science, Software Engineering