Abdulaziz H.
نبذة
I am Abdel-Aziz, with over 4 years of experience in customer support and technical assistance, in addition to social media management. I have worked in various roles, including Game Master and QA Localization, where I interacted with users, managed events, and resolved technical issues. I possess strong technical skills, excellent proficiency in Modern Standard Arabic, and a keen attention to detail. I am always striving to provide exceptional customer support, with a focus on improving performance and enhancing user satisfaction.
الخبرات
Social Media Specialist
Planning management strategies.
Create and schedule contents, interact and respond to audience.
Analyse posts.
Community Support Specialist
Engaged with customers by responding to inquiries and resolving issues,
ensuring high satisfaction levels while providing regular reports on
community engagement metrics and customer satisfaction.
Collaborated with marketing and product teams to share customer insights,
improve the overall experience, and maintain FAQs and support
documentation, including detailed reports on customer feedback
التعليم
NewCairo Academy
CIS, Management Information Systems