Shahad A.

collaborated with internal teams to resolve technical and logistical issues affecting partner restaurants.

Audited marketing and operational activities related to delivery platforms to ensure alignment and efficiency.

Enhancing team performance through training, support, and motivational strategies.

Managing client relationships to ensure high levels of customer satisfaction and engagement.

Coordinating with various departments to ensure cohesive efforts and achieve common goals.

Working on continuous development and improvement of marketing strategies and processes.

Making strategic decisions based on data analysis and market research to optimize marketing efforts.

Preparing periodic reports on marketing performance and analyzing results to identify improvement opportunities.

Auditing marketing activities to ensure their accuracy and alignment with other departments to efficiently achieve common goals.

Improving website performance through UX analysis, SEO optimization, and data analysis using Google Analytics and Search Console

Analysis Management:

Sales and Profit Analysis.

Marketing Plan Analysis.

Loyalty Programs Analysis.

Social Media Analysis.

Analyzed performance reports from delivery apps (Hungerstation, Jahez, Mrsool) to identify recurring issues affecting restaurant operations.

Adjusted product listings and menus to improve order accuracy and user experience across delivery platforms.

Communicated with app support and customer service teams to resolve order failures and improve restaurant performance.

Prepared regular reports highlighting issues such as order delays, cancellations, and customer complaints, with actionable insights.