ساره م.

  • Customer Service Ex
  • مصر

نبذة

Customer Service & Customer Experience Specialist | Remote Support

 

I’m a customer-focused Customer Service and Customer Experience Specialist with proven experience supporting clients across multiple industries through phone, email, chat, and CRM systems.

 

I’m passionate about delivering smooth, professional, and human-centered customer support while ensuring fast response, accurate handling of requests, and high satisfaction.

 

My core strengths include:

 

Managing customer inquiries across multiple communication channels

 

Resolving issues efficiently with a solution-oriented approach

 

Maintaining detailed and accurate client records using CRM tools

 

Building trust and long-term customer relationships

 

Strong attention to detail, time management, and remote execution

 

I’m highly adaptable, organized, and committed to delivering excellent support experiences that improve customer loyalty and business growth.


الخبرات

Customer Service & Sales Executive

Etisalat Egypt

Real Estate Client Support Executive

Real Estate

Retail Customer Support Executive

Misr Pharmacy

Housing Operations Supervisor

The ministry of social solidarity

كاتبة ومدونة

دار نشر ببلومانيا

B2B sales agent

Tanfeth

Customer Experience Specialist

Soum

Customer Experience Specialist

Algoriza

B2B Sales Executive

SITEC


التعليم

Diploma of Education, Educational diploma

Al-Azhar University

Bachelor's degree, Hebrew Language and Literature

Al-Azhar University


اللغات

اللغة العربية

اللغة الام

اللغة الانجليزية

جيد جدا

اللغة العبرية

جيد جدا


الدورات التدريبية

تسويق وخدمة عملاء

اتصالات مصر

ريادة اعمال

انجاز مصر

لغة انجليزية

وزارة ااتضامن الاجتماعي

Icdl

مركز مايكروسوفت

تسويق الكتروني

مهارات جوجل

دعم وخدمة العملاء

الجوريزا

خدمة العملاء: من المهارات الأساسية إلى إدارة الحسابات الرئيسية

ادراك

فن البيع: من الأساسيات إلى إتقان عملية البيع

ادراك


المهارات

Customer Service & Support

Customer Experience (CX)

Email, Chat & Phone Communication

CRM Tools & Client Data Management

Complaint Handling & Problem Solving

Remote Work & Time Management

Client Follow-up & Relationship Building

Attention to Detail


Customer Support Portfolio Samples

Customer Inquiry Response

Thank you for reaching out. I’d be happy to assist you

?Could you please share more details so I can support you quickly

 

Complaint Handling

I sincerely apologize for the inconvenience

.I have reviewed your concern and will ensure it is resolved as soon as possible

 

Follow-up Message

Just checking in to confirm everything is working well now

.Please feel free to contact me anytime if you need further support

 

Request Confirmation

Your request has been successfully processed

If you have any additional questions, I’m always here to help


LinkedIn


ورشة تدريبية بعنوان الذكاء الاصطناعي في الأعمال من OptiAutomate.


CUSTOMER SUPPORT INTERNSHIP


فيدباك عملائي


Client Testimonials & Customer Service Recommendations


Certificate of experience

هل تبحث عن فرصة للعمل عن بعد؟

حدد التخصصات التي ترغب في العمل بها لنرسل نشرة الوظائف الدورية إلى بريدك الإلكتروني

برمجة وتطوير
تسويق ومبيعات
كتابة وترجمة
تصميم
إدارة وأعمال
دعم فني
المجالات الأخرى