Salman K.
نبذة
More than 3 years in syriatel mobile telecom , beginning as a Contact Center representative with more than 2 years experience in handling customer requests and questions in different channels.
The next step was an IT support specialist about a year of experience maintaining IT systems office hardware, software, network connectivity and providing comprehensive users support.
الخبرات
Customer Service Unit - Contact Center
Respond to customer inquiries and provide customers with information about Syriatel offers, services and products through phone call or Syriatel Online Channels(Facebook, Instagram, Email) with excellent quality.
IT Support Center - IT Help Desk Specialist
Respond to escalated IT Help Desk Support requests in a professional manner ,Troubleshoot workstation hardware and software, and conduct hardware failure and maintenance report,Test and participate in evaluating new IT technologies.