Radwa H.
نبذة
Experienced Customer Service known for delivering friendly service and personalized attention to all customers , possess a solid reputation for effective training , problem solving , time management and professional solid knowledge of banking regulations and compliance matters , adhere to security and compliance procedures for protection of cash and other assets.
I am looking for entry level roles in the banking industry to gain relevant experience and apply my personal knowledge and skills.
الخبرات
Customer Service in Banque Misr 2022-2023
Answering Customer Calls , Handling Customers issues with efficiency and Proper way, Providing customers with the organization’s service and product information, Following up complicated customer calls when required , Completing call notes and call reports as necessary and updating them in the CRM.
Call Center in B-tech 2020-2022
Answering phones from customers professionally and responding to customer inquiries and complaints. Researching required information using available resources. Handling and resolving customer complaints regarding product sales to customer service problems.
التعليم
Bachelor's Trade
graduated from Faculty of Commerce English section , Cairo University 2016-2020