Razan A.

• Develop and maintain responsive, user-friendly web applications using modern frameworks and technologies.

• Collaborate with cross-functional teams including designers, product managers, and QA to deliver high-quality software solutions on time.

• Optimize website performance and ensure compatibility across multiple browsers and devices.

• Integrate APIs and third-party services to enhance web functionality.

• Participate in code reviews, contribute to best practices, and support continuous improvement efforts in development processes.

• Led the modernization of data systems by introducing Microsoft Azure services, including Data Factory and Azure SQL, enhancing data integration, performance, and security.

• Designed and deployed scalable Power Automate workflows to streamline internal processes and approvals, reducing manual tasks and processing time by up to 40%.

• Developed Power Apps and SharePoint solutions to automate workflows and manage service, improving efficiency and service delivery for over 200 users.

• Built and maintained interactive Power BI dashboards, providing real-time analytics for humanitarian operations, donor reporting, and decision-making.

• Migrated on-premises databases to Azure SQL Database, improving reliability, scalability, and reducing operational costs.

• Conducted requirement-gathering sessions and developed customized ASP.NET applications, such as Queue Management and Fleet Management Systems, reducing operational costs by 30%.

• Created comprehensive technical documentation, reducing onboarding time by 50%.

• Served as a trainer and capacity builder, delivering Power BI training for UNRWA employees to strengthen data literacy and reporting capabilities.

• Developed user interfaces and portals using C#, ASP.NET, and designed multi-layer system architecture.

• Designed database diagrams and implemented database systems using SQL Server and Oracle.

• Authored system design documents, ensuring clarity and precision in technical specifications.

• Collaborated as a member of the ERP team to deliver robust solutions for governmental institutions.

• Implemented comprehensive systems tailored to organizational needs.

Develop a report engine for external reporting to facilitate decision-making• Directed the development and deployment of a student graduation system, benefiting over 1,000 students.

• Conducted analytical studies and led implementation phases in compliance with IEEE standards.

• Managed resource and capacity planning, ensuring optimal allocation to meet project timelines and goals.

• Supported the development and quality assurance of software applications, ensuring compliance with technical standards.

• Trained team members in development processes, enhancing team productivity and technical proficiency.

• Coordinated with customers to gather and refine requirements, managing expectations effectively.

• Established and adjusted project milestones, ensuring alignment with evolving project scopes.

• Conducted cost estimation, budget development, and risk analysis to support informed decision-making.

• Created detailed project documentation, including charts and schedules, to monitor and report progress.

• Performed scalability, interoperability, and portability analysis to ensure system flexibility and long-term viability.

- Team lead for 4 user interface developers, 4 database developers, 2 testers.

- Team motivation through sharing the recent software management and planning

- Cost Estimating

- Developing a Budget

- Documentation

- Creating Charts and Schedules

- Risk Analysis

- Managing Risks and Issues

- Monitoring and Reporting Progress

- Scalability, Interoperability and Portability Analysis

Technical instructor mainly in the following Academic programs :

- Bachelor of Information Technology

- Information System Engineering

- Teach courses: introduction to Online Education, Web Design and Development (ASP.NET), Advanced Database (SQL server)-data structure and algorithm

- Developing an intelligent information system for student management.

- Developing an analytical study for an Expert Assessment System in compliance with IEEE template standards.

- Establishing a disaster recovery system.

- Creating documentation for SVU systems.

Enterprise System Engineering from Damascus University

Information Technology engineering from Damascus University