Ramadan S.
نبذة
أعمل في مجال الحاسب منذ فترة تتجاوز العشرون عام، خلالها اكتسبت مهارات وخبرات عديدة تؤهلني للعمل في معظم مشتقات مجال الحاسب الآلي.
أحب عملي كثيراً، مرن في التعامل، صبور جداً، أستطيع العمل خلال فريق أو منفرداً، أستطيع العمل تحت آي ضغط.
Dynamic IT with over 20 years of extensive experience in managing and optimising IT infrastructure. Proven expertise in Active Directory, DNS, and network security, complemented by successful management of comprehensive IT support operations. Achieved significant improvements in system performance and security, while streamlining user onboarding processes. Committed to leveraging advanced technical skills to enhance operational efficiency and support organisational objectives.
الخبرات
IT MANAGER, Gazelle Envelope Manufacturers - 2025 – Present
Supervised and directed day-to-day operations of the IT department.
Devised and maintained robust IT infrastructure, encompassing servers, networks, and storage solutions.
Delivered technical support for complex hardware and software issues.
Spearheaded the installation and configuration of computer hardware, operating systems, and applications.
Monitored, maintained, and optimised computer systems and networks.
Enhanced system security through rigorous access control measures and compliance protocols.
Administered system upgrades to seamlessly integrate new releases and enhance performance.
Managed advanced XVR, DVR, and NVR camera systems for surveillance and security applications.
Diagnosed and resolved printer and scanner issues efficiently.
2024 – 2025- IT ASSISTANT MANAGER, ProLeaders Company - شركة نخبة القادة
Managed Active Directory, DNS, DHCP, and File Server infrastructure effectively.
Administered Sophos XG Firewall to ensure network security against cyber threats.
Deployed and configured Microsip communication systems for enhanced collaboration.
Oversaw Avaya IP Office Manager, including generating and analysing performance reports.
Championed new user onboarding processes and provided ongoing technical support.
ASSISTANT IT MANAGER, Al Hussein International-2022 – 2024
Managed and maintained servers, laptops, desktops, printers, routers, and switches.
Installed and configured operating systems and diverse applications.
Established new user accounts and profiles, efficiently troubleshooting Active Directory issues.
DESKSIDE TECHNICAL SUPPORT ENGINEER (PART TIME), EG-Bayer-2021 – 2022
Maintained the End User Computing environment within Citrix Xen Desktop VDI.
Troubleshot image deployments for Windows operating systems.
Managed Group Policy changes at the Enterprise level, ensuring compliance and security.
SENIOR SYSTEM EXPERT, I-Technology-2019 –2022
Administered Active Directory, DNS, DHCP, IIS, FS, and Exchange mail servers.
Installed and configured operating systems and software applications.
Established new user accounts and profiles, ensuring smooth integration into the IT framework.
IT VICE MANAGER, Systel for Communications Construction "Syscon" "Systel Motorola"-2014 – 2019
Oversaw Active Directory management and troubleshooting processes.
Installed and configured both software and hardware systems effectively.
Assisted the IT director with project work, contributing to strategic initiatives.
IT SYSTEM ADMINISTRATOR, Systel for Communications Construction "Syscon" "Systel Motorola"-2008 – 2013
Provided comprehensive local and remote support for end users.
Managed Windows Server 2003 and 2008, ensuring optimal performance.
Diagnosed and resolved hardware and software issues promptly.
IT SYSTEM ADMINISTRATOR, Sahwa Language School-2007 – 2008
Maintained operations and ensured the performance of systems hardware and software.
Participated in technical research and development initiatives.
SENIOR IT SPECIALIST, ArabiaPC Company-2005 – 2007
Installed and configured computer hardware and software systems.
Provided technical support across the company, enhancing productivity.
IT SPECIALIST, Al Badr Electronics & Computers Company-2004 – 2005
Installed and configured computer hardware and software systems.
Delivered technical support across the organisation, ensuring efficient operations.
INTERNSHIP, Al Badr Electronics & Computers Company-2002 – 2003
Gained experience in the maintenance department, focusing on assembling and maintaining computers.
التعليم
Cairo University Faculty of Arts, History
Microsoft Certified System Engineer MCSE