اسامة ن.

customer service at mtn

From 05 - 2022 To 05 - 2023

As A Customer Service Representative My Duties Include Handling Customer Complaints By Providing Appropriate Solutions And Alternatives Within Specified Time Limits I Am Responsible For Following Up With Customers To Ensure Resolution And Maintaining Records Of All Customer Interactions. I Process Customer Accounts And File Necessary Documents While Adhering To Communication Procedures Guidelines And Company Policies

Customer Service / Support

At alhasan center

From 09 - 2020 To 07 - 2022

As A Technical Sales Manager, My Responsibilities Include Supervising And Leading All Maintenance Processes And Operations Related To Technical Products And Services I Track Expenses And Oversee The Budget For Maintenance Activities To Ensure Efficient Operations. I Maintain All Machinery To Ensure They Meet Working Standards And Implement Maintenance Procedures To Optimize Performanc My Role Involves Overseeing The Sales Team And Ensuring They Are Equipped To Effectively Promote Our Technical Products And Services While Maintaining Strong Client RelationshipsAdministration / Operations / Management

At alhasan center

From 07 - 2017 To 07 - 2020

As A Technical Sales Representative, My Responsibilities Include: Promoting And Selling Technical Products And Services Handling Maintenance, Updates, And Troubleshooting For Hardware And Software Systems. Engaging With Customers To Understand Their Needs, Providing Demos, And Offering Technical Support Creating Sales Proposals, Negotiating Contracts, And Building Strong Client Relationships To Drive Sales And Meet Revenue Targets

Sales / Retail / Distribution

At Joka solutions

From 06 - 2023 To Until Now

As A Marketing And Sales Admin , My Role Involves Creating And Executing Marketing Campaigns To Promote Our Products Or Services I Analyze Market Growth Data And Conduct Market Share Studies To Identify Trends And Opportunities I Identify Target Markets And Develop Strategies To Reach Them Effectively I Write Compelling Emails To Engage Customers And Drive Conversions. I Collect And Analyze Data And Evaluate The Usability Of CRM Systems And Make Recommendations For Improvements I Develop Sales Plans Implement Marketing Strategies, And Analyze Data To Optimize Our Marketing Efforts And Achieve Business Objectives My Goal Is To Drive Business Growth Through Effective Marketing Initiatives And Strategic Planning

Administration / Operations / Management

Currently I'm fourth year student in college of economic and Business administration - project management department

| 2016_2017 | High_School