Norhan A.
نبذة
Hi there! I’m Norhan, a multi-passionate person who loves exploring different fields. I graduated from the Faculty of Commerce (English section) and have a strong love for accounting. I’ve worked as a customer service representative, an English Instructor, and a virtual assistant.
I’m also deeply interested in art and drawing, and I always find inspiration in creativity. Learning and self-development are very important to me – I’m always learning something new, whether it’s languages, translation, or subtitling. I adore languages and currently teach myself Spanish and Korean. I believe that growing my skills and knowledge every day helps me support others better and makes life more meaningful
الخبرات
Customer Service & Sales Representative
• Built strong client relationships through empathetic communication and active problem-solving.
• Analyzed service usage patterns to recommend appropriate plans, contributing to
monthly revenue goals.
• Collaborated with finance and support teams to resolve billing discrepancies and track
payment escalations.
• Processed billing adjustments, service requests, and payment documentation with 98% accuracy
and compliance with internal audit standards.
• Gained valuable experience in public-facing communication, time management, and multi
tasking under pressure.
Freelance English Instructor (STEP Focus)
• Develop and deliver engaging, level-appropriate content focused on academic reading,
grammar, and vocabulary required for STEP success.
• Create practice materials and mock tests aligned with official exam formats to build students
test readiness.
• Track student progress and adapt lesson plans based on performance data resulting in
consistent score improvements.
• Leverage digital platforms (Microsoft Teams , Zoom, etc.) to deliver lessons, provide feedback,
and maintain student engagement.
Virtual Assistant
• Managed emails and scheduled appointments to ensure smooth daily operations.
• Assisted in data entry tasks and maintained organized digital files.
• Conducted online research and prepared detailed reports as needed
التعليم
Faculty of Commerce English section
للتواصل:
E-mail: noraamer998@gmail.com
Phone: +0201279797280
WhatsApp: 01279797280