Nayera M.
About me
Professional Virtual Assistant and Academic Coordinator with over 5 years of experience in remote administrative support, online education management, and customer service
I specialize in
Administrative and virtual assistance
Email and calendar management
Online class scheduling and academic coordination
Customer support and communication
I work confidently with Google Workspace, Microsoft Office, Asana, Trello, Zoom, and Google Meet, ensuring smooth daily operations
I am organized, reliable, and looking for a
long-term remote or part-time opportunity
Available for remote and part-time opportunities.
📧 Email:nayerakassem89@gmail.com
📱 WhatsApp: +201025926766
Experience
Experience 1
Academic Director / Academic Coordinator – Remote
Online Educational Academy
Coordinated online class schedules and academic calendars
using Google Calendar
Managed communication between teachers, students, and parents via email and online platforms
Organized online courses, sessions, and educational materials using Google Drive
Followed up on attendance, schedules, and daily academic tasks
Supported online learning operations and reporting
Experience 2
Virtual Assistant (Freelance) – Remote
Provided remote administrative and virtual assistance to clients
Managed emails, calendars, and appointments
Performed data entry and document organization
Used tools such as Google Workspace, Asana, and Trello to manage tasks
Communicated with clients and handled daily requests
Experience 3
Customer Support & Technical Support – Aramex
Handled customer inquiries via chat, email, and phone
Resolved service and technical issues efficiently
Followed company procedures and quality standards
Maintained high levels of customer satisfaction
Education
Bachelor of Law Alexandria University, Egypt
English Language Certificate
Digital Marketing Certificate
Skills
Administrative & Virtual Support
Virtual Assistance
Administrative Support
Email & Calendar Management
Data Entry
Education & Academic Coordination
Academic Coordination
Online Education Management
Class Scheduling
Student & Teacher Coordination
Tools & Platforms
Google Workspace (Docs, Sheets, Drive, Calendar)
Zoom & Google Meet
Asana & Trello
Microsoft Office
Communication & Organization
Professional Communication
Task Management
Time Management