IT student with 6+ years in tech support, translation, subtitling, and customer service.
Fluent in English, adept at troubleshooting and teamwork.
● Communicated with clients and tailored the services to their requirements
● As a Sales Team coordinator, provided guidance and support by addressing inquiries and resolving challenges
Using Al-Ameen accounting system:
● Managed incoming and outgoing shipments involving franchise galleries and other clients
● Maintained real-time inventory, and up-to-date pricing
● Provided regular accounting and inventory status reports
● Created and synchronized Arabic subtitles for English TV series, documentaries, and anime episodes
● Translated into English, and subtitled an old Egyptian documentary, despite low quality heavily-accented audio
● Was frequently trusted with urgent tasks to transcribe shows where no script was available (En-Ar and vise versa)
● Managed reservations, and handled email correspondence with local and foreign tourist groups
● Handled guest check-ins, check-outs, and payments
● Coordinated with hotel staff to ensure guest comfort, and satisfy other special requests
such as sight-seeing trips for foreign tourists, and in-house weddings and photoshoots
Graduated with a score of 97% (233/240)
Completed Advanced-8 course at the Honourary British Consulate in Latakia
Third-year student (currently on hold).