منى ب.
Summary
Finance graduate with 2 years of experience in administration, customer service, and human resources. Skilled in handling client interactions, managing financial records, and maintaining HR systems with accuracy and efficiency. Adept at organizing schedules, supporting team operations, and providing strong problem-solving abilities to ensure smooth workflows.
Experience
Lamasat | Administrative Officer | March 2023 – March 2025
.Developed an integrated data system using Excel to organize and maintain business records-
.Managed customer reception, invoicing, and daily revenue closing with accuracy-
.Coordinated appointment scheduling and responded to inquiries through the call center-
.Handled customer complaints professionally to ensure satisfaction and retention-
.Assisted in marketing activities to achieve targeted goals-
Al-Noor Hospital | Tamheer Trainee – Human Resources Department | July 2022 – January 2023
.Operated HR systems, social insurance, and “Bayan” system to update employee data-
.Administered deductions related to absenteeism, delays, and disciplinary actions-
.Calculated leave balances and end-of-service benefits in compliance with labor laws-
.Updated employee allowances and maintained accurate HR records-
Al-Noor Hospital | Volunteer at the Bed Management Department |150 Hours
.Documented patient movements from admission to discharge through Ministry of Health system-
Umm Al-Qura Charity Association | Volunteer at the Corporate Communication Department | 180 Hours
.Engaged with companies to secure sponsorships and support for events and coordinated internal activities-
Education
Bachelor’s Degree in Finance | Umm Al-Qura University | Makkah, Saudi Arabia | 2020 | GPA: 3.17/4
روابط
Technical Skills
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) | Power BI | Odoo System | Daftra System | Monitoring | Email Marketing | Google Sheets
Professional Skills
Customer Service | Data Management | HR Operations | Financial Transactions | Record Keeping | Administrative Support | Call Center Handling | Reporting and Documentation | Complaint Resolution | Scheduling & Coordination
Personal Skills
Time Management | Multitasking | Communication | Problem-Solving | Flexibility | Teamwork | Attention to Detail | Adaptability | Organizational Skills | Commitment to Deadlines
Languages
Arabic: Native | English: Intermediate
Additional Information
Academic recommendations from university professors in Financial Securities, Financial Planning & Control, and International Finance
Recognition certificates from Lamasat (2023 & 2024)
Excellence certificate from Al-Noor Hospital HR Executive Director
Participation certificate in a two-day training camp on Daftra basics
Appreciation certificate from Umm Al-Qura Charity Association