محمد م.

Create and update engaging, accurate, and appealing content for restaurant listings, menu items, and promotions. Ensure content accuracy, grammar, tone, and consistency across the app and website. Collaborate with restaurant partners to onboard them with optimized descriptions, images, and menu formatting. Conduct keyword research and implement SEO best practices for digital content.

Handled couriers’ inquiries and issues via live chat, ensuring timely and effective resolutions.

Assisted with order-related problems, delays, and navigation challenges to support smooth deliveries.

Provided accurate information and guidance on platform policies, tools, and procedures to couriers.

Escalated complex cases to relevant teams while maintaining ownership until resolution.

Delivered professional, empathetic, and solution-focused communication to enhance courier satisfaction.

Assisted customers with orders, deliveries, payments, and returns through chat, email, and phone.

Resolved complaints and escalations with professionalism to ensure customer satisfaction.

Coordinated with logistics and vendors to track and resolve order issues.

Achieved performance targets including response time, resolution rate, and satisfaction scores.

Studied core subjects including Financial Accounting, Managerial Accounting, Auditing, and Taxation. Gained strong foundation in financial reporting, analysis, and budgeting. Developed knowledge in cost control and internal auditing practices. Acquired skills in using accounting software and Microsoft Excel for financial tasks