Mohamed A.

Making Reports about for new contracts and sales officers and new reservation ets.

▪ Every day adding action log for CRM officers on CRM System.

▪ Create new contracts or payment schedule.

▪ Response for updating or adding new clients on database.

▪ Response for development CRM system and update

▪ Monitor real time performance and adherence across the CCDtelephony Network to ensure service level targets are met at a network level.

▪ Highlight risks to service level in real time of non-adherence total erance levels where found.

▪ Monitor availability of suitably skilled staff in the Network to meet workforce requirements at a

network level. Take appropriate timely action where unexpected resource levels are identified or where call volumes differ from forecast, liaising with NMT and site colleagues, to ensure enough suitably skilled staff are made available when required.

▪ Report historical levels of adherence to Network Management Team to inform future planning and for feedback to CCs.

▪ Highlight any risks to service level at the earliest opportunity to sites within the Virtual network and escalate issues to the Real Time & Business Continuity Manager where appropriate.

▪ Feedback anomalies and non-adherence issues to NMT and site colleagues.

▪ Implement and maintain agreed contingency processes across the CCD telephony networks taking the lead in communicating NMT management decisions to maintain Customer service during incidents.

▪ Using the Call Booking system monitor Network performance against target for outbound calls completed and intervene where necessary to ensure this is achieved.

▪ To forge collaborative working relationships with internal and external CC professionals, network and operational colleagues and managers in order to achieve a seamless operational end to.

Accurately listen to, record and respond to customer communications.

▪ Direct incoming customer queries to the advice or service that will best meet their needs.

▪ Work with order systems to solve problems and reach satisfactory conclusions.

▪ Work quickly and efficiently and within company guidelines.

▪ Communicate in a friendly and professional manner with customers and internal departments.

I was handling customers inquires and problems by taking their calls.

▪ I was supporting my team new comers by giving them system training and soft skills.

▪ I was helping my team leader to make his quality cheat every month.

I was Contacting with customers to tell them any information about the company, explain everything for our projects.

▪ I was Following Up on all customers to know their feedback and meet them.

▪ I was meeting them to visit the project together and make contract

I was Contacting with customers to tell them any information about the company, explain everything for our projects.

▪ I was Following Up on all customers to know their feedback and meet them.

▪ I was meeting them to visit the project together and make contract.

Business analysis (Metrics for Marketing Department to measure the quality of advertising campaigns, cost, life span of the customer (LTV), and other . (

▪ Beginning of financial analysis (Income statement, equations and future forecast).

▪ Data types.

▪ Basics of descriptive statistics.

▪ Basics of applied statistics.

▪ Basics of graphic statistics.