Mahmoud A.

Trust Real Estate Company | Jun 2021

Successfully promoted and sold residential properties

to potential buyers, resulting in a increase in sales

revenue.

Developed and maintained strong relationships with

clients, ensuring high customer satisfaction levels

I have extensive experience in customer service, having previously worked at El MOHANDES for manufacturing & trading chemicals, one of the largest companies in its field in Egypt and the Arab world, as a Technical Support Specialist. During my time there, I was able to achieve the following results:

• Resolved all customer product-related issues.

• Maintained customer satisfaction and achieved high levels of satisfaction.

• Promoted the company's products to targeted customers and introduced them to new products.

• Negotiated with customers on their requests and ensured the best results for the company.

I deal with customers whose orders range from one million to more than one hundred million Egyptian pounds during the year, which has led me to develop high communication, negotiation, and problem-solving skills.

This role requires me to have three key skills:

• Technical Product Skills: I have a deep understanding of company's products, including their features, uses, and benefits.

• Marketing Skills: I have excellent communication skills, and I am able to explain products to customers and convince them to purchase them.

• Sales Skills: I have excellent negotiation skills, and I am able to reach satisfactory agreements with customers.

Damanhour University | sep 2019- Jun 2023