Maryam H.
نبذة
Accountant and administrative assistant with 4 years of experience, I worked on various accounting programs in different institutions, and developed my personal skills in management and organization. Understanding Customer Care Executive with over two years of experience in customer care arena. Excellent time management and organizational skills to adapt to new processes. Competent Telecommunications Technician bringing two years of experience installing voice, data, and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic.
الخبرات
Telemarketer
Customers reception and providing the required service such as (SIM activation, transfer to other programs, Mobile purchase transaction)
Archive files manually and send them to the accountant
Recording customers' transactions on the company's accounting programs and CRM programs
Communicate with customers by phone to provide offers and services available and activated by us
Performed numerous administrative tasks including scheduling meetings, working with external vendors, interacting with clients and answering phone calls and emails from customers.
Enhanced call center performance by providing excellent customer service and consistently meeting performance metrics.
Increased customer satisfaction by promptly addressing inquiries and resolving issues through active listening and effective communication.
Accountant and Managment
Worked in management, supervision and control of employees and division of tasks, in addition daily reports on the progress of work within the center
Worked on the center's accounting program, recording and collecting contributions, in addition cash adjustment to matching the fund with the program and transferring it to the bank account
Preparing and disseminating correspondence, memos and forms
File and update contact information of employees, customers, students and external suppliers
Develop and maintain a filing system.
Supported department objectives by participating in cross-functional projects with other departments as needed.
Improved financial reporting accuracy through meticulous data analysis and reconciliation efforts.
Implemented effective cost control measures to minimize overspending without sacrificing quality or service levels.
Participated in due diligence activities related to mergers and acquisitions, ensuring a smooth transition of acquired assets into the company''s existing financial systems
Telemarketer
Increased sales revenue by developing and implementing targeted telesales strategies.
Increased customer satisfaction by implementing effective telesales strategies and providing exceptional customer service.
Managed a team of telesales professionals, ensuring consistent performance and adherence to company policies
التعليم
بكالوريوس محاسبة باللغة الانجليزية
My academic background has equipped me with a solid foundation in financial principles, auditing, and management accounting, enabling me to effectively analyze financial data and contribute to sound financial decision-making. I am eager to leverage my education and skills to contribute to the success of a dynamic organization.