Maged K.

Boosted on-time delivery to 98% by managing 100+ daily shipments across 5+ partners.

Cut logistics costs by 18% via vendor negotiations and route optimization.

Reduced manual reporting by 15 hrs/week by redesigning workflows in Freshdesk/Googledocs.

Improved client retention by 20% as primary liaison for 10+ VIP accounts.

Led 3 distribution centers, supervising 100+ associates in shipping/receiving, inventory, and order fulfillment.

Increased productivity 30% via KPI tracking and Caterpillar Production System.

Partnered with logistics teams to optimize delivery schedules, achieving 95% KPI compliance.

Managed a team of 150 associates, driving productivity improvements by setting KPIs, delegating tasks, and

addressing performance gaps through tailored training programs.

Enhanced inbound operations, achieving a record of unloading 255,000 units in one day, surpassing normal

capacity.

Reduced costs by 10% through process improvements and data-driven decision-making.

Spearheaded safety initiatives, leading to 1 million safe working hours on site.

Delivered customer-oriented strategies, improving vendor satisfaction and operational efficiency.

Managed 3PL delivery stations across Upper Egypt, overseeing daily metrics and improving delivery success

rates.

Led projects that reduced fake shipments and decreased overtime demands, saving 30% in operational costs.

Improved customer satisfaction by implementing initiatives like “Swipe to Finish” and optimizing vehicle safety

standards.

Handled 250+ daily customer interactions (calls/emails/chats), exceeding quotas by 15%.

Saved 500+ shipments by resolving root causes of delivery failures.

Trained 20+ new hires as SME, maintaining 5-star customer satisfaction ratings.

Resolved 150+ daily inquiries, improving resolution speed by 25% via standardized workflows.

Ranked top 10% in performance metrics for empathy and problem-solving.

Bachelor of Law

Currently in progress of hacing a micro masters in supply chain