Hossam I.
Business Systems & Digital Transformation Consultant
Business Systems & Digital Transformation Consultant with 20+ years of experience across defense, telecom, aerospace, system integration, and technology distribution sectors
* Specialized in ERP/CRM/BSS implementations, governance frameworks, Process Optimization and PMO setup. Successfully delivered Oracle NetSuite and Zoho/Odoo ERP transformations in UAE, KSA, and Egypt, alongside national-level defense and satellite programs.
I help organizations achieve measurable results by aligning operations with digital transformation strategies—reducing delays, ensuring compliance, and driving efficiency.
الخبرات
Business Operations & Governance Consultant
Key Projects & Achievements:
• Business Support System (BSS – TIBA-1 Satellite Internet)
o Designed and deployed a full BSS integrating CRM, sales, invoicing, and inventory.
o Reduced service activation time by 35%, improved customer retention, and achieved full digital integration with financial systems.
• Project Monitoring & Execution Governance
o Established project tracking and governance system with real-time dashboards and risk alerts.
o Achieved 45% increase in on-time delivery and 60% reduction in delays for strategic projects.
• Document Governance & Compliance Framework
o Implemented a secure document management system with governance policies.
o Reduced paper usage by 70% and accelerated approval cycles by 40%.
• Contract Lifecycle Management (CLM) System
o Centralized contract lifecycle with digital signatures, milestone tracking, and audit trails.
o Reduced review and approval time by 50%, cut compliance risks by 30%.
• Task & Execution Management System
o Developed a custom-built task tracking platform to enhance accountability.
o Reduced overdue tasks by 60%, improved collaboration, and enhanced executive visibility.
Industry Impact:
• Delivered solutions bridging defense and telecom operations with system integrators and technology distributors.
• Enabled digital transformation across complex organizations with high compliance and operational demands.
Digital Transformation & ERP Consultant
Key Projects & Achievements:
• Oracle NetSuite Implementation (Dubai HQ with Egypt & KSA branches)
o Led end-to-end digital transformation for a regional trading and distribution company.
o Migrated legacy financials, sales, and inventory into Oracle NetSuite Cloud ERP.
o Standardized processes across 3 countries, enabling unified reporting and compliance.
o Reduced manual reporting by 80% and improved inventory accuracy by 30%.
• Zoho ERP Deployment (Regional SME, UAE with KSA operations)
o Implemented Zoho ERP for finance, HR, and supply chain.
o Automated workflows, approvals, and KPI dashboards.
o Enhanced cross-country collaboration and cut operational overhead by 25%.
Industry Impact:
• Delivered scalable ERP transformations across Gulf and North Africa markets.
• Enabled SMEs to adopt cloud-based digital transformation with measurable efficiency gains.
Director Project Management Office
Key Achievements:
• Established and directed the Project Management Office (PMO) for a Light Current System Integrator, ensuring standardized governance and execution frameworks.
• Defined project management methodologies, reporting standards, and performance KPIs tailored to system integration projects.
• Trained and mentored project managers and technical teams, enhancing delivery capabilities.
• Increased on-time project delivery success rate by 40% within the first year.
• Improved client satisfaction by aligning project governance with the unique requirements of system integration and technology distribution projects.
Head of Strategic Projects
Key Achievements:
• Directed national-level space and satellite projects, overseeing planning, design, and execution.
• Played a key role in the Egyptian Armed Forces’ Satellite Technology Transfer Program, supporting knowledge transfer, capacity building, and the localization of advanced aerospace technologies.
• Led cross-functional teams in the design and integration of satellite systems, ensuring compliance with international aerospace and defense standards.
• Managed multi-million-dollar strategic programs with stakeholders across government, defense, and international partners.
• Established governance frameworks to monitor project milestones, risks, and resource allocation.
• Successfully delivered satellite technology initiatives that strengthened Egypt’s indigenous space capabilities.
Senior Technical & Operations Coordinator – Strategic Operations Division
Key Achievements:
• Managed and operated satellite control stations, ensuring continuous monitoring and control of orbital satellites.
• Coordinated with cross-disciplinary teams on satellite health checks, telemetry analysis, and ground segment operations.
• Developed operational protocols for mission-critical systems to maintain uninterrupted satellite communication and performance.
• Supported the implementation of international best practices for satellite operations and mission readiness.
• Provided technical leadership in resolving anomalies, optimizing ground operations, and ensuring compliance with space mission standards.
التعليم
Executive MBA
Business Administration and Management, General
Master of Arts - MA
Space Systems Management