Majd T.

Overseeing and assessing customer service staff activities, and providing them with regular

performance

• related feedback. Strategizing and monitoring the daily activities of customer service operations.

• Assisting customer service staff with duties where required.

• Training staff in areas of customer service and company policies.

• Managing cashier coverage and customer flow to ensure proficient customer service.

• Monitoring and authenticating returns, exchanges, and voids.

• Investigating and solving customer service complaints.

• Assisting with the development and implementation of service policies, and explaining these to staff and

customers.

• Maintaining documentation pertaining to customer service department activities.

• Performing additional duties where needed

اضافة لتحليل البيانات

Deal directly with VIP customers either by telephone, electronically or face to face

• Selling communication services, data transmission and internet packages for companies

• Finding and proposing solutions for companies and major clients

• Respond promptly to VIP customer and corporates inquiries

• Handle and resolve VIP customer and corporates complaints

• Obtain and evaluate all relevant information to handle product and service inquiries

• Provide pricing and delivery information - Perform VIP customer verifications

Setup new VIP customer and corporates accounts - Process orders, forms, applications and requests

• Organize workflow to meet VIP customer timeframes

• Direct requests and unresolved issues to the designated resource

• Manage VIP customers and corporates accounts

• Keep records of VIP customer interactions and transactions

• Record details of inquiries, comments and complaints

• Record details of actions taken

• Prepare and distribute VIP customer activity reports

• Maintain VIP customer and corporates databases

• Manage administration

• Communicate and coordinate with internal departments

• Follow up on VIP customer interactions

• Provide feedback on the efficiency of the VIP customer service process

جامعة تشرين