Engy S.

Managing administrative and operational functions at Creativa Innovation Hub under the Ministry of Communications and Information Technology (MCIT). Coordinating programs, events, and daily operations to ensure efficient workflow and seamless execution. Collaborating with internal teams and external stakeholders while overseeing logistics, documentation, and reporting processes. Preparing operational and financial reports and developing data-tracking systems to monitor activities, maintain accuracy, and support informed decision-making.

Supporting contact center operations by managing customer inquiries, resolving issues efficiently, and ensuring a positive customer experience. Maintaining accurate documentation of interactions, monitoring service requests, and coordinating with internal teams to deliver timely solutions and improve overall service performance

Driving retail sales by engaging with customers, identifying their needs, and recommending suitable service. Handling sales transactions efficiently and ensuring smooth sales operations. Consistently contributing to achieving sales targets while delivering a positive and professional customer experience.

Currently enrolled in a Microsoft Data Analysis training program focused on transforming data into actionable insights. Skilled in SQL, Python, Excel, and Power BI for data cleaning, analysis, and visualization.

Actively building practical experience through coaching sessions and freelance projects, applying analytical techniques to real-world data, creating dashboards, and delivering insights that support better decision-making