Ahmed E.
نبذة
Over 10 years of experience in Customer service
Ambitious and a quick learner. My verbal communication skills and positive attitude make me comfortable working as part of a team as well as having the ability to take on an authoritative role when needed. I speak fluent Arabic and English and I have always enjoyed interacting and working with people of different cultures.
My goal is to secure a promising position in my area of expertise that offers both a challenge and a good opportunity for growth.
الخبرات
Senior Technical Support Specialist
1- Respond promptly to customer inquiries
2- Handle and resolve customer complaints
3- Obtain and evaluate all relevant information to handle product and service inquiries
4- Perform customer verifications
5- Set up new customer accounts
6- Organize workflow to meet customer timeframes
7- Direct requests and unresolved issues to the designated resource
8- Manage customers' accounts
9- Keep records of customer interactions and transactions
10- Record details of inquiries, comments and complaints
11- Record details of actions taken
Sales Representative and office manager
Handling office requires from new employees, visa for new employees, all governmental departments request renewals and cancellations. Arranging meetings and calendar, handling customer inquiries, accountant support, marketing and sales support in Oracle products and services.
Office Manager and Executive Assistant
Handling office requires from new employees, visa for new employees, all governmental departments request renewals and cancellations. Arranging meetings and calendar, handling customer inquiries, accountant support regarding salary and deductions, marketing and sales support. Team supporter
Handling office requires from new employees, visa for new employees, all governmental departments request renewals and cancellations. Arranging meetings and calendar, handling customer inquiries, accountant support regarding salary and deductions, marketing and sales support. Team supporter
Store Manager
Manage retail staff, among which includes people working on the floor, and the cashiers Meet financial goals by analyzing variances; initiating corrective actions in preparing an annual budget; formulating pricing policies and scheduling expenditures Make sure pricing is correct Work on store displays Attend trade shows in order to identify new services and products Recruit, Coach, counsel, discipline and train employees Evaluate self-on-the-job performance, as well as other staff Identify market trends that appeal to customers Ensure products are clean and ready to be displayed Approve contracts with store vendors Maintain inventory and ensure items are in stock Analyze financial statements in order to enhance profit making opportunities Ensure promotions are accurate and in tune with company's standards Utilize computers to record sales figures, for data analysis and forward planning Make sure that health and safety measures are met Monitor local competitors Ensure that hours of operation are in compliance with local laws Maintain health and safety measures and store's cleanliness Organize and distribute staff schedules Preside over staff meetings Help, drive, motivate, and encourage retail sales staff to achieve sales targets Handle customer complaints, issues and questions
Sales Executive
Etisalat Misr
التعليم
Modern Academy Maadi
Bachelor of Business Administration - BBA, Accounting and Business/Management