احمد ا.
نبذة
Aviation operations and passenger services professional with over 11 years of experience in airport
ground handling, load control, and customer service. Skilled in leading teams, ensuring safety and
compliance, and optimizing operational efficiency. Proven ability to resolve complex issues under
pressure while maintaining service quality and regulatory standards. Seeking to leverage expertise
in airline operations and ground services in a dynamic aviation or customer service management
role.
الخبرات
Passenger Services Supervisor
Saudi Ground Services – Saudi Airlines | Jan 2010 – Dec 2015
- Supervised passenger services team to ensure service quality and operational standards.
- Implemented strategies to improve customer satisfaction and streamline check-in processes.
- Trained and mentored new staff, boosting efficiency and service levels.
- Handled escalated customer concerns, ensuring effective problem resolution.
Load Coordinator
Saudi Ground Services – Saudi Airlines | Jan 2015 – Dec 2018
- Coordinated aircraft loading and unloading in compliance with weight & balance regulations.
- Communicated with ground and flight crews to minimize turnaround time.
- Ensured safe cargo handling and adherence to GACA and airline safety procedures.
Operations Supervisor
Saudi Ground Services – Saudi Airlines | Jan 2018 – Present
- Oversaw daily operations to ensure timely and safe aircraft services.
- Conducted safety and security checks, ensuring compliance with aviation regulations.
- Collaborated with cross-functional teams to resolve ground service challenges.
- Provided on-the-job training, coaching, and performance feedback to staff.
التعليم
Bachelor of Business Administration | University of the People | Expected 2025
دورات
Principles of Weight & Balance
sgs
Dangerous Goods Regulations
GACA
Emergency Response Training
sgs
Human Factors in Aviation
sgs
Security & Safety Training
sgs
Exoskeleton Handling
sgs
GACAR Introduction
sgs
Airline Reservation & Ticketing Agent
Abhar